Operations Manager - Bealls Department Stores

2 months ago
Requisition ID


Operations Manager


Function: To coach and develop teams to create an environment that consistently improves the customer experience through planning, directing and coordinating the operations of the store.



  • Reports to Store Manager.
  • Extensive interaction with customers, associates and management team.
  • Some interaction with vendors and Corporate visitors.


Essential Duties and Responsibilities:



  • Coach, prepare and deliver periodic performance reviews.
  • In partnership with Store Manager, actively participate in the talent selection and on boarding process for store team.
  • Facilitate focused training on operational disciplines including expense control, housekeeping, maintenance, freight processing, fulfillment, Shoe department operations, office operations and front end & checkout.


  • Partner with Store Manager and Regional Manager of Operations on the development of store specific plans to process freight from truck to sales floor.
  • Apply, identify, and share Best Practices in store.
  • Develop entrepreneurial ideas and take appropriate risks while developing Best Practices to improve efficiencies.
  • Continually teach, develop and empower in-store staff.
  • Effectively communicate team feedback to the Store Manager and Regional Manager of Operations.
  • Responsibilities include:
    • Backroom supervision
      • Receiving and processing from truck to stock racks (rolling racks, carts, etc.)
  • Backstock organization
  • RTV’s, damage processing
  • Transfers - shipping
  • Receiving Associates - supervision
  • Facilities & Systems Maintenance
    • Storewide maintenance including sales floor and fitting room cleanliness
  • In-Store Order Fulfillment
  • Payroll and Expense control management (supplies, utilities, etc.)
    • Storewide scheduling
  • Associate morale
  • Safety Program
  • Shrink Control
  • Ensure full compliance of the following:
    • All operational procedures and paperwork
    • Laws, Company policies and regulations


  • Utilize weekly sales reports to track, analyze and communicate business results and determine strategies to maximize Shoe sales.
  • Communicate Shoe merchandise opportunities, assortment needs, product performance observations and feedback to Store Manager, and Regional Manager of Operations.
  • Communicate operational opportunities and needs to Store Manager, District Manager, and Regional Manager of Operations.
  • Partner with Store Manager, District Manager and Regional Manager of Operations to manage assigned Store’s supplies and other needs/equipment.
  • Maintain current awareness and knowledge of the competition and industry.
  • Utilize data to identify opportunities and drive improvement of operations processes.


Supervisory Responsibilities:

  • Supervises Processing, Shoe, Fulfillment and Office associates on a daily basis.
  • Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader.


Physical Demands:

  • Must have adequate vision, speech, hearing, and physical ability to perform essential job duties.
  • Must be able to stand/walk 95% of the day to perform the essential job duties.
  • Must have full body rotation (i.e., bending, stooping, twisting, etc.)
  • Must be able to climb a 12 foot ladder.
  • Must be able to lift at least 20lbs.





  • Minimum of three years of operations/retail management experience with a two year college degree or equivalent upper-level retail management experience.
  • Ability to work well with all levels of management, build partnerships and influence teams.
  • Highly organized and ability to adapt to quickly changing priorities.
  • Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.
  • Excellent written and verbal communication skills.
  • Proven ability to conduct effective Store walk-through's with leadership
  • Demonstrates entrepreneurial, strategic, and analytical skills
  • This position requires a 40 hour work week. During peak periods it may require more hours and overtime must be approved by your supervisor in advance.
  • Schedule flexibility to include evenings, weekends, and holidays to meet demands of the business.
  • Must have a valid Florida driver license.
  • Ability to travel based on business need.


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