Guest Services Associate - Bealls Department Stores

US-FL-Wesley Chapel
10 months ago
Requisition ID
Retail Store Associate


Position: Customer Service Associate – Guest Service/Office Associate 


Function: To provide a friendly and satisfying customer experience, as well as complete daily Cash Office processes and procedures.



  • Reports to the Operations Manager.
  • Extensive interaction with customers, associates and management team.

Essential Duties and Responsibilities:

  • Greet and assist all customers
  • Deliver a consistent customer experience by gaining trust and respect with our customer using selling behaviors
  • Answer incoming calls and direct calls as needed
  • Effectively process POS transactions and returns in an efficient and friendly manner
  • Meets or exceeds credit and email goals
  • Skillfully gift wraps customer items
  • Handle daily opening and/or closing procedures of the Cash Office
  • Balance cash drawers every morning and/or evening
  • Prepare daily deposit for management team
  • Maintain security on all money-related areas
  • Supports and implements changes needed to improve the company’s efficiency
  • Upholds the values and integrity of the company
  • Works well with others to accomplish tasks, solve problems and achieve goals
  • Treats our product with care and respect by maintaining a clean, neat and organized store
  • Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
  • All other duties as needed to support the operation of the store within Bealls guidelines and policies.

Physical Demands:

  • Must be able to climb stairs to stockroom (if applicable) in order to replenish and maintain merchandise.
  • Must be able to have full body rotation/mobility; i.e., bending, stooping, twisting, reaching a minimum of 60 inches for stocking and maintaining merchandise, etc. to replenish and maintain merchandise.
  • Must be able to climb a 6-ft ladder for maintaining and displaying merchandise (if applicable).
  • Must be able to lift and carry a minimum of 20 pounds in order to unload and process merchandise.
  • Must be able to push and pull merchandise fixtures (minimum resistance of 20 pounds) for presentation and department changes.
  • Must be able to handle cleaning equipment (vacuum, broom, mop, duster, etc.) used for maintaining cleanliness.
  • Must have full hand usage to operate hand tools.
  • Required to stand on feet 95% of the day.


  • High school diploma.
  • Must have strong verbal communication skills, math skills and customer service skills.
  • Work varying hours and schedules as required, including nights, weekends, and holidays.
  • Demonstrates a high level of personal integrity
  • Works well on a team



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