Customer Service Associate - Fulfillment Associate

1 month ago
Requisition ID
Retail Store Associate


Position: Customer Service Associate - Fulfillment Associate                                          


Exempt/Non-Exempt: Non-Exempt


Date: December 19, 2014      


Function: To participate in the fulfillment of online orders inside the store, while providing a friendly and satisfying customer experience.



  • Reports to Operations Managers.
  • Extensive interaction with customers, associates and management team.

Essential Duties and Responsibilities:

  • Greet and assist all customers.
  • Effectively multi-task between picking orders and delivering a consistent customer experience by gaining trust and respect with our customer while on the sales floor.
  • Accurately pick, pack and ship fulfillment orders in a timely manner.
  • Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor.
  • Maintain a clean and orderly work space for packing and shipping orders.
  • Support and implement changes needed to improve the company’s efficiency.
  • Uphold the values and integrity of the company.
  • Work well with others to accomplish tasks, solve problems and achieve goals.
  • Treat our product with care and respect by maintaining a clean, neat and organized store.
  • Perform all other duties as assigned.

Physical Demands:

  • Must have adequate vision, speech, hearing and physical ability to perform essential job duties.
  • Must be able to climb stairs to stockroom (if applicable) in order to replenish and maintain merchandise.
  • Must be able to have full body rotation/mobility; i.e., bending, stooping, twisting, reaching a minimum of 60 inches for stocking and maintaining merchandise, etc. to replenish and maintain merchandise.
  • Must be able to climb a 6-ft ladder for maintaining and displaying merchandise (if applicable).
  • Must be able to lift and carry a minimum of 50 pounds in order to unload and process merchandise.
  • Must be able to push and pull merchandise fixtures (minimum resistance of 20 pounds) for presentation and department changes.
  • Must be able to handle cleaning equipment (vacuum, broom, mop, duster, etc.) used for maintaining cleanliness.
  • Must have full hand usage to operate hand tools.
  • Required to stand on feet 95% of the day.


  • High school diploma preferred.
  • Must have computer skills; be familiar with Microsoft Word and Outlook and the ability to read and reply to online orders.
  • Ability to work well with all levels of management.
  • Highly organized and ability to adapt to quickly changing priorities.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Must have strong written and verbal communication skills.
  • Fluent in English.
  • Work varying hours and schedules as required, including nights, weekends, and holidays.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed